We do not offer Refunds.  We do offer Exchanges due to defect or damage:

We do not accept returns or exchanges unless the item you purchased is defective or damaged during shipping. If you receive a defective or damaged item, please return the damaged product to:

Joshua Tree Health Care Products
8300 Wayne Dr.
Hayden, ID 83835

We will ship a new replacement bottle of Chazael Lotion to your return address, free of any shipping or handling charges.